[He couldn't not act, now that she was crying and moved over to put a hand on her shoulder,] Why, Sveta? Was it deliberate or not? If you tell me why, talk me through it, we can work this out. I'm sure we can, just talk to me, please.

[He sounded a little like he was pleading, but not scared. A little nervous, but not scared.] It's okay, we can work it out. Everyone does things they wouldn't usually when they feel like they've been kicked in the face over and over again. It's okay, but we've got to do something about it too.

[He didn't want to sound... too aggressive or that he was blaming her.]